School Guidance
School Guidance
School Guidance
School Guidance
 
 

Complaints to the Ombudsman

I assist parents with Complaints to the Ombudsman and my success rate is high.

If your appeal was unsuccessful and you think some form of maladministration occurred or that you were not given a fair hearing you can refer your complaint to the Local Government Ombudsman. You cannot, however complain on the grounds that you disagree with the decision of the Appeal Panel.

If you feel your hearing did not go correctly write down immediately afterwards what happened during the appeal. Do this straight away as one’s memory can play tricks over time.

It is a good idea to request to see the notes made by the Clerk of the proceedings of your appeal. The notes will include how the panel reached their decision. Some admission authorities are happy to send you a copy of the notes for the price of around £10.00. Others are reluctant to divulge this information until later in the proceedings.

Assistance begins with a consultation with parents by telephone or face-to-face in which we discuss the case in detail and establish the grounds for the complaint. I then write the Complaint to the Ombudsman highlighting the important points that will maximise the chance of success.

A successful complaint will not normally result in your child being offered a place at the school. The Ombudsman can order you to be given a new appeal, with a new panel and a new clerk.

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COMPLAINT TO THE OMBUDSMAN LINCOLNSHIRE
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"My advice to anyone considering a Complaint to the Ombudsman is if you are serious about winning then you need Penny's help. She is experienced and extremely professional. I can't thank Penny enough. Her help has changed our lives and it is the best money I have ever spent.

I was confident I had a strong case and that the decision would be a formality. I couldn't believe it when I lost. At that point I decided I needed help. Penny prepared my Complaint to the Ombudsman which to my relief was upheld.

With Penny's guidance I had won another chance for my son. Penny put together a totally fresh case for my second appeal. I was ecstatic when the appeal was upheld. My son got the place he always wanted.
I couldn't have done it without Penny."
Mark Reid

 
COMPLAINT TO THE OMBUDSMAN
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"Our son's selection appeal for a place at a grammar school was unsuccessful and we thought we might have grounds for complaint. We contacted Mrs Bysshe who gave us clear advice on our legal position. She advised us on how we should proceed and helped
us to prepare our
Complaint to the Ombudsman.

The Ombudsman upheld our complaint and we were granted a fresh appeal. Mrs Bysshe helped us to prepare our new appeal. This was successful and our son now has a place at a Grammar School. We were very happy with the service Mrs Bysshe gave us and were delighted with the outcome."
Cathryn Turnham

 
 
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Penny Bysshe. School Guidance Consultancy
Orchard House, High Road, Cookham, Berkshire SL6 9JT
Tel. +44 (0)1628 810696. Email. consult@school-guidance.co.uk
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